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Terms of Service

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Terms of Service

Effective Date: January 23, 2026

Welcome to Upgrade Van LLC. These Terms of Service ("Terms") govern your relationship with Upgrade Van LLC ("Company," "we," "us," or "our") in connection with using our premium custom vehicle transformation services. By accessing our website or using our Services, you agree to be bound by these Terms.

1. Definitions

In these Terms:

  • "Services" means all vehicle customization services, including design, manufacturing, installation, and after-sales support provided by the Company
  • "Client" or "you" means the individual or entity receiving the Services
  • "Project" means the agreed scope of work for customizing a specific vehicle
  • "Agreement" means the individual contract between the Company and Client for executing a Project

2. Scope of Services

Upgrade Van LLC specializes in exclusive premium vehicle customization, including but not limited to:

  • Complete interior and exterior transformation
  • Installation of premium ceiling systems and lighting
  • Custom upholstery using highest-quality materials
  • Multimedia and technology system integration
  • Acoustic insulation and climate control
  • Marine-grade waterproof flooring installation
  • Custom design and consulting services

3. Order Process and Workflow

3.1. Consultation and Assessment

All projects begin with a detailed consultation to determine your needs, preferences, and budget. We will provide a preliminary assessment of scope, timeline, and cost.

3.2. Custom Proposal

Following consultation, we will prepare a detailed written proposal specifying materials, timeline, and pricing. Proposals are valid for 30 days from issuance unless otherwise stated.

3.3. Acceptance and Deposit

Upon acceptance, an advance deposit (typically 30-50% of total project cost) is required. Work commences upon receipt of signed Agreement and deposit.

4. Pricing and Payments

4.1. Payment Structure

Payment is typically structured as follows:

  • Advance deposit: 30-50% upon Agreement signing
  • Progress payment: 25-40% at agreed milestones
  • Final payment: remaining balance upon project completion and delivery

4.2. Additional Work

Any changes or additions to the original scope will be quoted separately and require written approval before execution. Additional work may affect project timelines.

4.3. Payment Delays

Payment delays may result in work suspension. The Company reserves the right to retain the vehicle until all amounts due are paid in full.

5. Project Timeline

We strive to meet agreed project timelines. However, timelines are estimates and may be adjusted due to:

  • Client-requested changes in scope
  • Delays in specialized materials or component delivery
  • Unforeseen technical issues
  • Force majeure circumstances
  • Client payment delays

6. Materials and Workmanship

We use exclusively premium-grade materials from authorized suppliers. All work is performed by qualified craftsmen in accordance with best industry practices and quality standards.

7. Warranty

We provide a limited warranty on our workmanship and materials. Detailed warranty terms are outlined in our separate "Warranty Terms" document. The warranty does not cover normal wear and tear, misuse, or damage caused by external factors.

8. Intellectual Property

All custom designs, blueprints, sketches, and concepts developed by the Company remain the intellectual property of Upgrade Van LLC. The Client receives usage rights only for the agreed vehicle.

9. Confidentiality

We commit to maintaining confidentiality of all Client and project information. However, the Company reserves the right to use images of completed projects for marketing purposes unless otherwise agreed in writing.

10. Limitation of Liability

To the maximum extent permitted by law:

  • The Company is not liable for indirect, incidental, or punitive damages
  • Total Company liability is limited to the amount paid by Client for the specific Project
  • The Company is not liable for delays caused by circumstances beyond our control

11. Cancellation and Refund Policy

11.1. Client Cancellation

Client may cancel the project with written notice. The following terms apply:

  • Before work begins: deposit refund less 15% administrative fee
  • After work begins: payment for completed work, materials, and non-recoverable expenses
  • After 50% completion: full payment per Agreement

11.2. Company Cancellation

The Company reserves the right to cancel the project for material breach of Agreement terms by Client, including payment defaults. In such case, payment is proportional to work completed.

12. Dispute Resolution

Any disputes shall first be resolved through good-faith negotiations. If agreement cannot be reached, disputes are subject to resolution in Indiana state courts under Indiana law.

13. Changes to Terms

The Company reserves the right to modify these Terms from time to time. Changes are posted on our website. For existing projects, the Terms in effect at Agreement signing apply.

14. Contact Information

For questions regarding these Terms, please contact us:

Upgrade Van LLC

  • Address: 2712 Old US 20, Elkhart, IN 46514, United States
  • Email: upgradevanllc@gmail.com
  • Phone: +1 (574) 304-2904
  • Business Hours: Monday-Friday 9:00 AM-8:00 PM, Saturday 10:00 AM-6:00 PM (EST)

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.