Privacy Policy

Last Updated: Jan 23, 2026

Effective Date: January 23, 2026

Upgrade Van LLC (hereinafter "Company," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information when interacting with our exclusive vehicle customization services.

1. Information We Collect

In the course of providing our premium services, we may collect the following categories of information:

1.1. Personal Information

Name and contact details (email address, phone number)
Postal and delivery addresses
Payment information and transaction data
Vehicle information (make, model, VIN number)
Customization preferences and project specifications

1.2. Automatically Collected Information

IP address and location data
Browser type and operating system
Pages you visit on our website
Date and time of visits
Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information exclusively for the following legitimate purposes:

Processing orders and coordinating vehicle customization projects
Client communication regarding projects, timelines, and specifications
Processing payments and financial transactions
Providing after-sales support and warranty service
Improving our services and client experience
Complying with legal and regulatory requirements
Sending marketing materials (only with your explicit consent)

3. Disclosure to Third Parties

We do not sell or rent your personal information. We may disclose information to the following limited categories of recipients:

Trusted suppliers and subcontractors involved in your project execution
Payment processors and financial institutions for transaction processing
Professional advisors (lawyers, accountants, auditors)
Law enforcement agencies when legally required
Other parties with your explicit written consent

4. Data Protection

We implement strict organizational and technical security measures to protect your personal information:

Data encryption in transit (SSL/TLS)
Secure storage on protected servers with restricted access
Regular security audits and system updates
Staff training on privacy principles and data security
Strict access control based on the principle of least privilege

5. Data Retention

We retain your personal information only for the period necessary to achieve the purposes stated in this Policy or as required by law. Project information and warranty records are retained for the applicable warranty period plus an additional reasonable time to comply with legal obligations.

6. Your Rights

Under applicable data protection laws, you have the following rights:

Right to access: request a copy of data we hold about you
Right to rectification: require correction of inaccurate or incomplete data
Right to erasure: request deletion of your data under certain circumstances
Right to restrict processing: limit processing of your data
Right to data portability: receive your data in a structured, machine-readable format
Right to object: object to processing in certain cases
Right to withdraw consent: withdraw previously given consent at any time

7. Cookies

Our website uses cookies and similar technologies to enhance your experience. You can manage cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

8. International Data Transfers

Your information may be processed and stored in the United States and potentially in other jurisdictions where our trusted partners are located. We ensure appropriate safeguards are in place to protect your information in accordance with this Policy.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

10. Changes to Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of material changes via email or by posting a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Upgrade Van LLC

Address: 2712 Old US 20, Elkhart, IN 46514, United States
Email: upgradevanllc@gmail.com
Phone: +1 (574) 304-2904
Business Hours: Monday-Friday 9:00 AM-8:00 PM, Saturday 10:00 AM-6:00 PM (EST)

We aim to respond to all inquiries within 30 days.